Technical Support Home Page

Help Desk

The Help Desk provides live support from 7:30 am to 3:30 pm, when school is in session. During the summer the hours are availble from 9:00 am to 3:00 pm.

The Help Desk can be contacted by phone 589-2090, by fax at 589-2099, or by email at help@albionk12.org

PowerSchool login information is only provided by return email to protect the privacy of the student. Please include your full name and relation to the student and the student’s full name and grade level.  Please add the word PowerSchool to the subject line to make it easier to identify.

PowerSchool Status and Support

PowerSchool is routinely shutdown for routine maintenance on Wednesday evenings, and occasionally on the weekends. The outages are normally brief, lasting under 60 minutes. If you receive a "Time Out" error it is normally an indicator that the server is down for maintenance.

PowerSchool Login and Password issues

The number one issue with passwords is that the underlying programming in PowerSchool prevents passwords from being saved by your local browser. If you try to save the password a string of dots appears automatically in the password line. This is not your password. You must delete the dots and retype the password to gain access.

Second Issue "Google-ing" PowerSchool

There are thousands of PowerSchool schools around the world. If you google PowerSchool and try to login to a PowerSchool server it is not likely to be our server in Albion. The link at the top of the page should be http://powerschool.albionk12.org/public/ if you do not see albionk12.org in the address bar you are not on our site.

Presenting in Albion

If you are giving a presentation at the Albion Central School District please note the following:

We do not have any Apple cabling devices to connect MAC BOOKS to projectors. All of our projectors have standard VGA connectors. You must provide the adapter if you are presenting from your own Mac Book.

We normally have laptops available with projectors if you can provide us with your presentation on a USB flash drive in Power Point or Open Office formats.

Please send a list of web sites that will be used during the presentation to the Help Desk (help@albionk12.org) as soon as possible so that we can verify access through our firewall and web filter. If you have media files you would like to use during the presentation (mp3, audio cd, video clips on disk, etc.) please contact us as soon as possible so that we can ensure that we have the proper drivers in place to support your files.

Tech Support can provide a tech person in advance of your presentation to assist in setup and presentation configurations.