Technical Support Home Page
The Help Desk provides live support from 7:30 am to 3:30 pm, when school is in session. During the summer the hours are availble from 9:00 am to 3:00 pm.
The Help Desk can be contacted by phone 589-2090, by fax at 589-2099, or by email at firstname.lastname@example.org
PowerSchool login information is only provided by return email to protect the privacy of the student. Please include your full name and relation to the student and the student’s full name and grade level. Please add the word PowerSchool to the subject line to make it easier to identify.
PowerSchool Status and Support
PowerSchool is routinely shutdown for routine maintenance on Wednesday evenings, and occasionally on the weekends. The outages are normally brief, lasting under 60 minutes. If you receive a "Time Out" error it is normally an indicator that the server is down for maintenance.
PowerSchool Login and Password issues
The number one issue with passwords is that the underlying programming in PowerSchool prevents passwords from being saved by your local browser. If you try to save the password a string of dots appears automatically in the password line. This is not your password. You must delete the dots and retype the password to gain access.
Second Issue "Google-ing" PowerSchool
There are thousands of PowerSchool schools around the world. If you google PowerSchool and try to login to a PowerSchool server it is not likely to be our server in Albion. The link at the top of the page should be https://powerschool.albionk12.org/public/ if you do not see albionk12.org in the address bar you are not on our site.